VPNGive Complete Handbook

01Service & Routes: First, Know What You're Buying

VPNGive is a subscription-based international route service. What you get after purchase is a route list, a data allowance and client download links tied to your account — not one fixed installer. The service covers 100+ countries / 170+ routes, supports Windows / macOS / iOS / Android / Linux, and lets unlimited devices stay online at the same time.

A subscription and a client are two different things

The client is the program installed on your device; it opens the connection, lets you pick a route, and sets the system proxy or TUN mode. The subscription is a route list plus credentials held under your account, generated by the panel. The client contains no routes of its own, and the subscription cannot connect anything by itself. Keep the two apart and every later step becomes clear: get the subscription from the panel, import it into the client, then pick a route in the client and connect.

This also explains why switching devices doesn't mean buying another plan. As long as the account is still active, install the client on the new device, import the same subscription and pick a route. Unlimited devices means your own devices under one account can be online at the same time; it is not an invitation to share the subscription publicly. A subscription link is a credential — once it leaks, anyone can use up your data allowance.

What each of the three route types is for

Relay routes first connect to an entry node near you, then hand off to the target region. The path is controllable and adds a buffer between your local network and the target service, which suits everyday web browsing, video and AI tools — workloads that need long-term stability rather than the shortest possible path. Relay routes are also what most users start with.

Dedicated lines offer a higher degree of exclusive resources and a more fixed path, so evening-peak jitter is usually lower than on a standard relay. They suit long meetings, live streams, large file transfers and workflows that can't tolerate drops. A dedicated line is not universal acceleration: if your local network is unstable, fix the local link first.

Direct routes go from your local network straight to the target region. The path is short and the theoretical latency is low, but they are more sensitive to local broadband quality, your ISP's egress and the distance to the target region. If your local network is good and the target region is close, direct routes often feel lighter; when the local link is jittery, relay or dedicated lines are steadier.

Why one region has several routes

Different ISPs, different times of day and different target services are sensitive to the path in different ways. The point of 170+ routes is to give each scenario options, not to make you test every one by hand. The right approach: pick the route type by use case, pick the region by target service, then choose one route in that region that is currently stable. The routes page lists route types and streaming support by region, which makes a good starting point.

Account, data allowance and refunds

Monthly plans reset their data every month on the activation date; data packs last until used up and never expire. The refund promise is a 60-day money-back guarantee, and the exact process and limits are set out in the refund policy. Payment methods are Alipay / WeChat / USDT. Sign-up needs only a username and password — no email address required, which the sign-up chapter covers in detail.

Privacy and where the boundaries are

This service follows a no-logs policy and encrypts traffic in transit. The privacy policy sets out what is collected and why, and it is worth reading before you buy. One thing to be clear about: a route service only covers the transport leg — account security, device security and browser login state remain the user's responsibility. Don't save subscription links on shared devices, and don't hand your username and password to anyone else.

How this page and the tutorial page divide the work

The tutorial page is the fast onboarding main line: five steps to get your first connection running. This page is the reference handbook, covering the principles, operational detail, edge cases and troubleshooting branches of every stage. If it's your first time, read the tutorial page first and come back to the matching chapter here when a specific issue appears. The two link to each other and don't repeat the same set of steps.

Coverage 100+ countries / 170+ routesDevices unlimitedRefunds 60-day money-back guarantee

02Plans & Data Packs: Decide by Usage

There are only three monthly plans and three data packs here, so the logic isn't complicated: work out roughly how much data you use each month, then decide whether you want a top-up allowance that doesn't expire. Prices and capacities are listed below — no guesswork.

How monthly plan data resets

Monthly plans reset data every month on the activation date — not on the 1st of the calendar month. If you start using the plan after the activation date, the next reset lands around the same day of the following month; the cycle shown in the panel is authoritative. For long-term users this rule is more intuitive: the allowance comes back when you started, so there's no calendar to remember.

If you upgrade mid-cycle, the price difference is prorated by the remaining days. In other words, you don't have to void the old plan and buy a new one — the panel calculates the amount due from the time left in the current cycle. After the upgrade the data allowance follows the new plan; the exact timing and the breakdown are whatever the panel's order page shows.

Choosing between the three monthly plans

If you're unsure about usage, start with the 60GB tier. Text and light content — web pages, email, documents, instant messaging — consume little, and 60GB comfortably covers everyday work plus light video. After a full month the panel shows your actual consumption, so you can decide in month two whether to upgrade; that's steadier than buying the biggest tier on day one.

If there's video, AI tooling and several devices online every day, the 250GB tier fits better. It leaves headroom for multiple devices and HD video without wasting capacity on light users the way 500GB might. Consider 500GB for long HD video sessions, frequent large file transfers, or a household sharing one route.

Usage isn't just about how many hours you watch — resolution, device count and content type matter too. The gap between SD and HD, between short clips and long videos, between text chat and image or audio generation all shows up in data consumption. With several devices online at once, consumption adds up; it isn't averaged per person.

Data packs: use them up, never expire

A data pack is a top-up allowance: it lasts until used up and never expires. It fits a few situations — a month where you temporarily exceed the monthly plan, a reserve that doesn't get wiped by the monthly cycle, or occasional heavy use without wanting to move up a whole tier. A data pack doesn't change the monthly reset rule of your plan; the two are parallel sources of allowance.

Before buying a data pack, check the remaining allowance and the reset date in the panel. If the next reset is only days away, waiting may be the better deal; if you burned through the allowance shortly after a reset, a data pack keeps you from a month-long gap. Data packs never expire, so there's no need to use one up in a single go or to binge at the end of the month.

Payment methods and refunds

Payment methods are Alipay / WeChat / USDT. After ordering, choose the matching method in the panel to complete payment; the order status updates with the result. For USDT, the on-chain confirmation and the panel status are what count — don't close the order page until you see a clear result.

A no-questions refund can be requested within 60 days of the first payment, and marketing pages consistently write it as a 60-day money-back guarantee. Before requesting one, it's worth checking whether the troubleshooting chapter has already solved your connection problem; if the service still isn't right for you, submit the request under the refund policy. The exact limits, payout method and processing time follow the refund policy and the panel ticket reply.

Monthly ¥9.9 / 60GB · ¥18 / 250GB · ¥28 / 500GBData packs ¥158 / 300GB · ¥358 / 1000GB · ¥658 / 3000GBPayment Alipay / WeChat / USDT

03Sign Up & Order: A Username + Password Is Enough

The sign-up flow is deliberately short: no email address required — a username + password is all it takes. Ordering, payment and collecting the subscription all happen in the same panel, with no bouncing between pages.

Create an account

1. Open the panel's sign-up page

   Go to the login entry in the top navigation to reach the panel, then switch to the sign-up view. Fill in a username and password as prompted — no email address needed. Keep the username and password safe; you'll need them for later logins, renewals and tickets.

2. Log in to the panel

   Once registered, log in with the same username and password. After logging in, check the overview page first to confirm that the account status, plan status and subscription entry all display correctly. If the page is blank, refresh once; if it's still blank, check the browser and network as described in the troubleshooting chapter.

3. Choose a plan

   Go to the plans area and pick a monthly plan using the usage estimate from the previous chapter. The three prices are ¥9.9 / month for 60GB, ¥18 / month for 250GB and ¥28 / month for 500GB. If you need extra allowance, select a data pack separately — don't add the same tier twice in one order.

4. Confirm the order and pay

   Check the plan name, price, data allowance and billing cycle, then pay with Alipay / WeChat / USDT. Don't close the order page during payment, and don't place a duplicate order before the result is confirmed. When payment is done, go back to the panel and check the order status.

5. Wait for the order to take effect

   Once the order status shows paid or activated, the matching subscription entry appears under your account. Confirmation speed differs by payment method; the panel display is what counts. If nothing changes for a long time, keep your payment receipt and contact support through a ticket.

6. Get your subscription

   Copy the subscription link from the overview or subscription area, then import it into the client in the next step. The link contains credentials — don't post it in public groups, and don't let a screenshot show the full address.

No email address needed at sign-up

Sign-up here requires a username + password, with no email address. That means no waiting for a mail, no dealing with messages landing in spam, and no getting stuck at the sign-up step because a mail provider is down. The trade-off is that account recovery and notifications rely on the password you keep and on panel tickets, so use a unique strong password and store it in a password manager you trust.

The username is only used to log in here, so don't make it identical to a public social handle that anyone could guess. Don't reuse a password from another site, and never send your full password in a ticket. Support staff will not ask you for your password; treat any message that does as suspicious.

Payment notes

For Alipay and WeChat, pay the exact amount the panel generates for the order — don't change the amount or the note yourself. For USDT, check the coin and the network; an on-chain transfer can't be recalled once sent. If you're unsure the network is right, don't confirm — ask through a ticket first.

After payment, the order page may briefly show processing. Don't click pay again, and don't create a new order before confirming the status of the old one. Duplicate orders make reconciliation harder and refunds messier. The right move is to go back to the overview and refresh, or check the latest status in the orders area.

The first thing to do after ordering

Once the order is active, don't rush to import the subscription on every device. Complete one full connection on your main device first: import the subscription, update the routes, pick a route, open the IP lookup page and confirm the exit. Only after that should you import the same subscription elsewhere. This keeps any problem confined to one device, so you're not facing several variables at once when troubleshooting.

Sign-up no email address required — a username + password is enoughPayment Alipay / WeChat / USDTRefunds 60-day money-back guarantee

04Subscription & Import: Five Platforms, One at a Time

The subscription is the route list and credentials held under your account. Copy it from the panel first, then import it into the client for the platform you're on. The entry point differs across the five platforms, but the core actions are the same: install the client, add the subscription, update the routes, pick a route.

Get the subscription from the panel first

After logging in to the panel, go to the overview or subscription area and copy the subscription link. The link carries credentials — don't post it in public groups, and don't let a screenshot show the full address. The address below only shows the format; it is not a working subscription:

https://example.com/sub?token=YOUR_TOKEN

If the client supports one-click import, just use the import button in the panel; if it only supports pasting, paste the full link into the client's subscription field. After importing, run a subscription update once so the client pulls the latest route list. When the update finishes, the client should show routes grouped by region; if the list is empty, go to the checks at the end of this chapter.

Always get clients from the download entry in the panel. Don't install clients from third-party download sites, cloud drives or unfamiliar links — those sources may have been replaced with builds carrying extra code. The clients offered in the panel match the current subscription format, and client upgrades should come from the same entry.

Where to get the client on each of the five platforms, and how to import

Windows: install, import, pick a route

1. Install the client

   Download the Windows client from the panel and follow the installer. If the system shows a network access or firewall prompt during installation, choose allow — otherwise the client may not be able to connect.

2. Import the subscription

   Open the client, find the subscription or configuration area, paste the subscription link copied from the panel, save it and run an update. A successful update shows the route list; if you get a format error, first check that you copied the complete link with no extra spaces or line breaks.

3. Pick a route and connect

   Choose the route type by use case first, then the region. For everyday browsing and video, start with relay routes; for meetings, live streams and large file transfers, try dedicated lines; if your local network is good, try direct routes. Once chosen, turn on the system proxy or TUN mode.

4. Verify and set launch at startup

   Open the IP lookup page and confirm the exit region. If you want the client to start with the system, enable the option in the client settings; if startup gets slow afterwards, switch to launching it manually — the subscription itself is unaffected.

macOS: permissions and the menu bar

1. Install and open for the first time

   Download the macOS client from the panel, drag it into the Applications folder as prompted and open it. On first launch the system may ask you to allow a network extension or system permission — allow it in System Settings as prompted.

2. Import the subscription

   Add the subscription inside the client, paste the link and update. A common macOS problem is copying the link with rich-text formatting attached: it looks fine after pasting but actually contains hidden characters. Paste it into a plain-text editor once and copy it again from there.

3. Pick a route and connect

   Pick a route from the menu bar or the main window and turn the connection on. If you only want the browser to go through the route, use the system proxy; if more apps need to, consider TUN mode.

4. Quitting and switching

   Disconnect the current connection before switching routes, and wait until the status shows disconnected before picking a new one, so no old connection lingers. When quitting the client, confirm the system proxy has been restored — otherwise the browser may still point at a local port that's already closed.

iOS: add the configuration and switch routes

1. Install the client

   Install a client that supports subscription import from the system app store. Open it once after installing to confirm the app starts normally.

2. Add the subscription

   Find the subscription or configuration entry in the client, paste the link copied from the panel, save and update. When the update finishes you should see the route list.

3. Allow the VPN configuration

   On the first connection the system asks whether to allow adding a VPN configuration — choose allow. If you tapped deny by mistake, allow it again in System Settings, or trigger a new connection from inside the client.

4. Pick a route and connect

   Pick the region and route type in the client, then return to the home screen and confirm the connection indicator appears in the status bar. When switching routes, disconnect first and then reconnect, so the state doesn't get out of sync.

Android: installer and background limits

1. Install the client

   Download the Android installer from the panel and allow installation as the system prompts. The only source should be the file from the panel — don't use installers forwarded through chat groups.

2. Import the subscription

   Open the client, add the subscription, paste the link, update and then pick a route. Some systems restrict background activity, which can drop the connection after the screen locks; set the client to unrestricted in the system battery settings.

3. Connect and verify

   Turn the connection on and confirm the VPN indicator appears in the status bar. Open the IP lookup page to confirm the exit region, then open the target service you normally use and test it.

4. Keeping devices in sync

   One account covers unlimited devices — just import the same subscription on the others. Each device picks its own route; they don't all have to connect to the same region.

Linux: GUI client and command line

1. Choose the client form

   Download the Linux client from the panel, or use a command-line client that supports subscription import. The GUI client suits desktop environments; the command-line client suits servers and headless setups.

2. Import the subscription

   Paste the subscription link where the client or config file expects it and run an update. Command-line clients usually need the subscription saved as a config file; check the client's help for the exact parameters.

3. Handle permissions and proxying

   TUN mode may need extra permissions; the system proxy needs environment variables or configuration in the desktop network settings. If the browser doesn't go through the proxy, first check whether the environment variables were inherited by the current session.

4. Verify connectivity

   After connecting, confirm the exit with the IP lookup page. On the command line you can check basic connectivity with curl -I https://example.com, but that doesn't replace an exit IP check.

Post-import checks

• The client shows routes grouped by region, not a blank page.
• The subscription updated successfully and the route count matches what the panel shows.
• A specific route is selected, rather than auto-select or nothing.
• The system proxy or TUN mode is on, and the status bar or client interface shows a clear connection indicator.
• The exit region on the IP lookup page matches the route you selected.

If the subscription update fails, first check whether the link is complete, whether the network can reach the panel, and whether the client's clock is accurate. If it still fails, note the client name, platform, error message and the time you tried, and contact support through a ticket. Don't reinstall the client over and over before you know the cause — reinstalling usually wipes local configuration and adds more variables.

Platforms Windows / macOS / iOS / Android / LinuxDevices unlimitedRoutes 100+ countries / 170+ routes

05Connect & Verify: Make Sure Traffic Takes the Right Exit

The client showing connected doesn't mean traffic is leaving through the right exit. Verification has three layers: exit IP, DNS resolution and target service availability. Only when all three pass is the connection genuinely usable.

Pick a route before connecting

After importing the subscription, the client shows several routes. Don't just hit auto-select and stop there — pick a route that matches your use case by hand. For everyday browsing and video, start with relay routes; for meetings, live streams and large file transfers where stability matters, try dedicated lines; if your local network is good and the target region is close, try direct routes. The advantage of choosing manually is that when something goes wrong you know which route you're on, so troubleshooting has a starting point.

Route names usually include the region and the route type. Check whether the region matches where the target service lives, then whether the type fits your use case. When a region has several routes, you don't have to test them all at once: pick one, verify it, and then decide from real experience whether to change.

System proxy vs TUN mode

The system proxy points browser traffic at a local port provided by the client. It's simple to configure and suits cases where only the browser should go through the route. TUN mode creates a virtual network adapter so more apps go through the route without individual proxy settings — good for desktop apps, command-line tools and some games. Neither is automatically better: the system proxy has a smaller blast radius and is easier to troubleshoot; TUN mode covers more, but can conflict with local virtual adapters, container networking or other proxy tools.

If local LAN access breaks after enabling TUN, turn TUN off and switch to the system proxy to confirm whether the virtual adapter is involved. If you need to reach LAN devices and the target service at the same time, set the LAN subnet to direct in the client's routing settings instead of toggling the connection on and off.

Confirm the exit with an IP lookup

After connecting, open the IP lookup page and check where the current exit IP is registered. The location should match the region of the route you selected; if it doesn't, traffic isn't going through the client, or the client is still on an old connection. Disconnect and reconnect, confirm the client status, then refresh the lookup page.

The IP lookup page also helps you tell whether DNS or browser cache is interfering. If the page shows your local IP, check first whether the system proxy is on, whether a browser extension is set to skip the proxy, and whether the client is in global mode. Don't rely on the green indicator in the client interface — that's a local state, not proof of the exit.

Check DNS and the target service

DNS resolution decides which entry point you reach when you open a target service. If DNS still goes through the local network, you can end up with "the IP has changed but some services still won't open". Prefer the DNS settings the client provides, or confirm in the system network settings that DNS hasn't been rewritten by other software. After changing DNS, reconnect and clear the browser cache before testing.

Judge target service availability in separate parts: whether the page opens, whether login works, whether video plays, whether an AI tool completes a full request. Opening the homepage doesn't mean it works, and logging in doesn't mean it's stable long term. When verifying, compare on the same device, the same route and the same target service — don't cross-judge between different devices and different routes.

How to compare routes properly

When comparing routes, change one variable at a time: keep the device, browser and target service fixed and switch only the route. After each switch, disconnect and reconnect, wait for the state to settle, then open the IP lookup page and the target service. Don't change route, DNS and proxy mode at the same time, or you won't know which one made the difference.

A single speed test doesn't represent long-term experience. Evening peaks, local network fluctuations and rate limits on the target service itself all affect the result. A more reliable approach is to watch the same target service at the same time of day for several days and note whether it drops often, whether you have to reconnect repeatedly, and whether video keeps stepping down in resolution. Notes beat a single number.

• The client has a specific route selected, not auto-select.
• The system proxy or TUN mode is on, and the state is clear.
• The exit region on the IP lookup page matches the selected route.
• DNS hasn't been rewritten by the local network or other software.
• The target service completes a full request, not just the homepage.
• Re-verify after switching routes; don't carry over the old conclusion.

Check with IP lookupRoute types relay / dedicated / directCoverage 100+ countries / 170+ routes

06Upkeep & Renewal: Data, Upgrades and Refunds

Once the connection works, day-to-day upkeep comes down to three things: watch your data, upgrade when needed, and renew before expiry. The rest of the time there's no need to reinstall clients or switch routes constantly.

Data resets and checking usage

Monthly plans reset data every month on the activation date. After a reset the allowance is restored, but unused data doesn't roll over; data packs, by contrast, last until used up and never expire. The panel usually shows the monthly allowance and the data pack allowance separately, so keep them apart when reading — don't mistake the data pack balance for the monthly allowance.

Checking usage doesn't need to be a daily habit. Look once at these moments: at the start of the month or after the reset date, before a long video session or a large download, and when you notice the connection slowing down or a target service reporting rate limits. Checking ahead avoids running out mid-meeting or mid-stream.

How mid-cycle upgrades are calculated

For a mid-cycle upgrade, the price difference is prorated by the remaining days. After the upgrade the new plan's data allowance applies; data already used on the old plan isn't refunded or recalculated. The amount due and the effective time are whatever the panel order page shows; if the calculation looks off, keep a screenshot of the order and ask through a ticket.

Before upgrading, work out whether you really need a higher tier. If only a few days a month run heavy, a data pack may fit better; if you hit the limit before the reset several months in a row, upgrading the monthly plan is less hassle. Don't jump a whole tier because of one large download — look at actual usage over the next cycle first.

When to use a data pack

A data pack tops up your allowance and doesn't change the monthly reset rule of your plan. If the next reset is only days away, waiting may be the better deal; if you burned through the allowance shortly after a reset, a data pack keeps you from a month-long gap. Data packs never expire, so there's no need to binge at the end of the month or to generate pointless traffic just to "use it up".

Check the current plan status before buying a data pack. When the account has expired or the plan is inactive, a data pack can't replace the route access that comes with a monthly plan; restore the plan first, then use a data pack to top up. The panel and the refund policy are authoritative on the exact rules.

Renewal and expiry

Log in to the panel before expiry and renew from the plan or orders area. After renewing, confirm the order status and the new expiry date, then go back to the client and update the subscription. Some clients don't pull new entitlements automatically, so a manual subscription update after renewal is the safer route.

If you don't renew right after expiry, the old subscription in the client may still show routes, but connections will fail. That isn't a client fault — the account entitlements have changed. Renew and then update the subscription. Don't try to solve an expiry problem by reinstalling the client repeatedly.

Refunds and tickets

The refund promise is a 60-day money-back guarantee. Before applying, confirm you've already worked through the troubleshooting chapter; if the problem persists and you're not going to keep using the service, submit a request under the refund policy. When contacting support through a panel ticket, include the order time, payment method, account username and a description of the problem — never send your full password or the full subscription link.

While a refund is being processed, don't place duplicate orders and don't split the same payment across several tickets. Repeated submissions make reconciliation harder and slow everything down. If the ticket needs more material, add it as the reply asks.

Account and subscription security

Use a unique strong password and don't reuse it on other sites. A subscription link is a credential — don't show it in full in public groups, forums or screenshots. If you suspect the subscription has leaked, fetch a new subscription in the panel and update the client; if the panel has no reset entry, contact support through a ticket.

Get clients only from the panel download entry, and don't install builds of unknown origin. If the connection misbehaves after a client update, roll back to the previous version or check the configuration as described in the troubleshooting chapter — don't delete the subscription outright. Deleting it loses the local route list; re-importing isn't hard, but it adds unnecessary work.

• You know the reset date and remaining allowance of your current plan.
• You check actual usage over the next cycle before upgrading.
• You read the data pack balance and the monthly allowance separately.
• You update the subscription manually once after renewing.
• Refunds go through a ticket, with no duplicate orders.
• The subscription link stays private and passwords aren't reused.

Data resets monthly on your activation dateData packs last until used up, never expireRefunds 60-day money-back guarantee

07Troubleshooting: Locate by Layer, Don't Guess

Connection problems look alike but can have completely different causes. Working through layers beats reinstalling: account and order, subscription, client, route, local network, target service — one layer at a time.

The six-layer troubleshooting order

1. Account and order

   Confirm the account can log in, the plan is within its validity period and the order status is normal. If the order hasn't taken effect, fix the order first — don't keep fiddling with the client.

2. Subscription

   Confirm the subscription link is complete, the update succeeded and the client shows a route list. If the subscription is empty, copy the link again and update once.

3. Client

   Confirm the client version works, the system proxy or TUN mode is on, and no other proxy tools are running at the same time. Multiple proxy tools fight over the system proxy settings.

4. Route

   Test another route in the same region to see whether the problem is limited to one route. After switching, disconnect and reconnect — don't just click connect.

5. Local network

   Check whether Wi-Fi, the router and the ISP connection are working normally. Turn off other proxies, VPNs and firewall rules, then try again.

6. Target service

   Compare against another target service. If only one service is unavailable, the problem may be with that service rather than the route.

Common symptoms and what to do

The subscription is empty or the update fails

First confirm you copied the complete link — nothing missing at the start or end, no extra spaces. Paste it into a plain-text editor to check once, then copy it back into the client. Then confirm the client can reach the panel; if the panel itself won't open, fix the network problem rather than updating the subscription over and over.

If the client reports a format error, first confirm the client supports the current subscription format. Different clients support different formats, so don't import one client's configuration straight into another incompatible one. If it still fails, note the client name, platform and error message, and contact support through a ticket.

Connected but pages won't open

Start by checking whether the system proxy is actually on. The client may show connected while the system proxy is still off, so the browser never goes through the route. Next look at DNS: if DNS still resolves to a local entry point, some pages won't open or will redirect oddly. Finally check whether other proxy tools are running — they may have overridden the system proxy settings.

If only the browser fails while other apps work, check browser extensions and security software. Some extensions force their own proxy or DNS, and security software may block local ports. Turn them off one at a time and test; don't disable every security setting at once.

Pages open but streaming or AI tools don't work

First confirm the exit region is one the target service supports. Different services have different regional requirements, and different routes in the same region can behave differently too. Switch to another route in the same region, clear the browser cache and reopen the target service. Don't refresh the same page dozens of times — that can trigger server-side rate limiting.

If pages open but video keeps buffering, lower the resolution to test, then switch routes. If an AI tool opens its homepage but requests fail, complete one simple chat or generation request to confirm whether the full request is failing. Note the error message and the route you were on, then contact support.

What to include when you contact support

Submit the problem through the contact page or a panel ticket. Include the platform, client name, route region and type, when the problem appeared, the steps you've already tried, and a screenshot of the error. Don't send your full password or the full subscription link; if a screenshot contains a subscription link, mask it first.

The more specific the description, the faster it gets resolved. "It doesn't work" is worse than "after the Windows client connected to a Japan relay route, the IP lookup showed my local IP, and I've reconnected twice". The first needs several rounds of questions; the second points straight at the system proxy or the route choice.

Support contact page / panel ticketRefunds 60-day money-back guaranteeCoverage 100+ countries / 170+ routes

08Advanced Usage: Routers, Split Routing and Multiple Devices

Once the basic flow works, you can cut down on repetitive work: put the subscription on a router, use split routing so only the traffic you need goes through the route, and let each device pick the region that suits it. The prerequisite for all of this is a single-device connection you've already verified.

Put the subscription on a router

If your router firmware supports subscription import, you can configure the subscription on the router so every device connected to it shares one route. The upside: phones, TVs and consoles that can't easily run a client also get through. The cost: router performance, firmware compatibility and DNS settings affect every device, and troubleshooting has more variables.

Before configuring, confirm the router firmware supports the current subscription format and back up the existing configuration. After importing the subscription, verify the exit IP on one computer first, then let other devices connect. If the router is underpowered, heavy downloads can slow the whole household network; in that case it's better to install the client separately on the devices that need speed. For the general router steps, see the relevant chapter in the beginner's guide.

Split routing: send only the traffic you need through the route

Routing rules decide which traffic goes through the route and which goes direct. A common setup sends the local LAN and the sites you use every day direct, and sends target services through the route. That cuts unnecessary detours and keeps local device-to-device access from being disturbed by the proxy.

More split rules isn't better. The more complex the rules, the more likely you are to hit "this app doesn't go through the route" or "this local site won't open". Start simple: LAN direct, target services through the route, everything else by default. When something breaks, disable the custom rules first, confirm the basic connection works, then add them back one by one.

Working across multiple devices

One account covers unlimited devices, so phone, computer and tablet can be online at the same time. They don't all need the same region: a phone watching video can pick a region with good streaming support, a work computer can use a stable relay or dedicated line, and a tablet reading documents can pick a nearby region with lower latency. Each device chooses its own route without affecting the others.

When several devices are in use at once, data consumption adds up. The monthly allowance is counted per account, not allocated per device; if one device downloads a large file, the allowance available to the others shrinks too. Before a long download, check the remaining allowance in the panel and top up with a data pack if needed.

Choosing routes for AI tools and streaming

AI tools care more about the exit region and connection stability than about the lowest possible latency. Pick a region the target service supports first, then choose a stable relay or dedicated line within that region. Switching routes frequently can trigger server-side risk controls, so it's better to settle on one working route and watch it for a few days.

Streaming cares more about the regional catalogue and bandwidth stability. First confirm the target service is available in the chosen region, then test whether playback steps down in resolution. 4K playback needs steadier bandwidth, and evening peaks expose route differences more clearly; if buffering is frequent at peak times, switching to a dedicated line or another route in the same region works better than restarting the client over and over.

For specific route-picking cases, read on: Route recommendations for ChatGPT, How Disney+ catalogues differ by region, 4K bitrate and route metrics, How to choose an international route, Windows client setup from scratch. More articles are in the blog list.

Everyday security and privacy habits

This service follows a no-logs policy and encrypts traffic in transit. Everyday habits matter just as much: don't save subscriptions on shared devices, don't screenshot the full subscription link, and don't reuse one password across sites. When you step away from the computer, disconnect the client or lock the screen so nobody else can use the live session.

Check the panel's login state, orders and tickets from time to time to confirm there's no unexpected activity. If you find an unfamiliar order or someone else using your subscription, change the password first, then contact support through a ticket. The privacy policy and terms of use set out the boundaries of the service; advanced usage should not be read as permission to ignore a third party's terms — you still have to follow the terms of any target service you use.

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